Shipping Policy

At Hello 5 Coffee Global, we are dedicated to delivering premium Vietnamese coffee to customers worldwide with professionalism, reliability, and transparency.

Order Processing & Delivery Time

  • All orders are processed within 2 business days.
  • For international shipments, delivery time is typically 3–7 business days after receiving L/C (Letter of Credit) or customer’s deposit.
  • Orders are shipped from Cát Lái Port, Ho Chi Minh City, Vietnam.

Shipping Coverage

We ship globally, ensuring Hello 5 Coffee reaches partners and customers around the world, including but not limited to:

  • Japan
  • South Korea
  • China
  • United Kingdom
  • Germany
  • United States
  • Canada
  • Australia
  • France
  • ….

Shipping Carriers & Rates

We work with trusted third-party carriers such as FedEx, DHL, UPS, and others. Among these, FedEx is our most frequently used carrier for global shipments.

Shipping costs are calculated based on the official rate tables of the carriers. You can check FedEx shipping rates here: 👉 FedEx Shipping Rates

Shipping Documentation

For international trade, we provide full sets of shipping documents as required, including:

  • B/L (Bill of Lading)
  • S/C (Sales Contract)
  • C/I (Commercial Invoice)
  • P/L (Packing List)
  • C/O (Certificate of Origin)
  • PSC (Phytosanitary Certificate)
  • PP (Pre-shipment Inspection Certificate, if required)
  • BOM (Bill of Materials, if applicable)

This ensures smooth customs clearance and compliance with import/export requirements.

Damaged or Lost Orders

All products are packed in airtight, tamper-proof sealed bags to maintain quality and freshness during transport. If your shipment arrives damaged or is lost in transit, please contact us at info@hello5coffee.com.

Our team will assist you with either a replacement or a refund, depending on your preference.

Returns & Exchanges

At Hello 5 Coffee Global, customer satisfaction is at the heart of our business. If you are not satisfied with your order for any reason, you may return it within 30 days of purchase for a refund or exchange (excluding shipping charges).

To request a return or exchange, please email info@hello5coffee.com with your order number and details of your request.