Privacy Policy
Your Personal Data: Our Practices & Policies
When you make a purchase from Hello 5 Coffee Global, we collect personal information such as your name, address, phone number, and email address, as part of our order processing and customer support.
When you browse our website, we may automatically receive your computer’s IP address, which helps us learn about your browser and operating system to improve your shopping experience.
Email Marketing
With your consent, we may send you emails about our products, promotions, and updates.
We assure you that your information will never be shared with third parties for marketing purposes.
Consent
- Consent is implied when you provide personal information to complete a transaction, verify your payment, place an order, arrange for a delivery, or request a return/refund.
- We retain this information for no longer than 90 days, unless otherwise required for legal or compliance purposes.
- For secondary purposes, such as newsletters or promotions, we will ask for your explicit consent or provide you with the option to decline.
You may withdraw your consent at any time by contacting us at 📧 info@hello5coffee.com.
Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.
E-Commerce Platform & Payment
Our store is hosted on secure servers that comply with international data protection standards.
- If you use a direct payment gateway, your payment information is encrypted and handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard).
- Your transaction data is deleted once the purchase process is completed.
Third-Party Services
Third-party service providers (e.g., logistics partners, payment processors) will only collect, use, and disclose your information to the extent necessary to perform their services.
For example, shipping companies like FedEx, DHL, UPS may require your name, address, and phone number to deliver your order.
If you proceed with a transaction that involves a third-party provider, your information may also be subject to the laws of the jurisdiction(s) where the provider is located.
SMS Communications
By providing your phone number and opting in, you agree to receive SMS notifications about your orders, promotions, and updates from Hello 5 Coffee Global.
- Message frequency may vary.
- Standard message and data rates may apply.
- You can opt out at any time by texting STOP.
Security
We take reasonable precautions and follow industry best practices to protect your personal information.
If you provide payment details, your data is encrypted using SSL technology and stored with AES-256 encryption.
Cookies
Our website uses cookies to enhance user experience. You may choose to disable cookies in your browser at any time.
Examples of cookies we use:
- session_id — unique token, temporary
- cart — unique token, persistent for 2 weeks
- storefront_digest — unique token, indefinite
Age of Consent
By using this site, you confirm that you are at least the age of majority in your country, or that you have given consent for your minor dependents to use this site.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting on our website. If significant changes are made, we will notify you via email or website notice.
Questions & Contact Information
If you would like to access, correct, or delete any personal information we have about you, please contact our Privacy Compliance Officer at: