Return & Refund Policy

Hello, and thank you for choosing Hello 5 Coffee Global!

If you are reading this page, it means you may have experienced an issue with your order — and we’re here to help!

To initiate a refund or exchange, please email us at info@hello5coffee.com with your order number, the subject line “Request Return/Refund: Order #xxxx”, and a short description of the issue. Our team will resolve it for you as quickly as possible.

At Hello 5 Coffee Global, we maintain a 100% Happiness Guarantee for all our products. Our mission has always been to deliver the highest-quality, internationally certified Fine Robusta coffee with complete transparency.

If you are unsatisfied with your order for any reason, let us know — we will either exchange it for another product or refund your purchase entirely.

Return Policy Details

  • All refund requests must be submitted within 30 days of purchase.
  • Products must be returned in the original packaging they arrived in.
  • Products with more than 25% consumed are not eligible for a refund.
  • Only the most recent subscription delivery is eligible for a refund.

Refund Process

Step 1: Contact our customer support team at info@hello5coffee.com. Include your order number and a brief explanation of the issue.

Step 2: Our support team will issue you a return shipping label. (Return shipping costs are covered by Hello 5 Coffee for eligible cases).

Step 3: Once we receive the returned package, our quality control team will inspect it. You will be notified immediately if your return is approved or denied.

Step 4: Approved refunds will be processed within 2–3 business days. Depending on your bank, it may take longer for the transaction to appear in your account.

Gift Refunds

  • Refunds on gift items require a valid receipt.
  • If you receive a damaged gift product, please contact us at info@hello5coffee.com.
  • In certain cases, we may issue store credit equal to the item’s value instead of a cash refund.

Shipping Costs for Returns

  • Unless otherwise stated, customers are responsible for covering return shipping costs.
  • We strongly recommend using tracked shipping to ensure smooth processing of your return.

Additional Support & Assistance

Your satisfaction is our top priority. If you have further questions or need help with the returns process, our dedicated support team is here to make everything smooth and stress-free.

Ask us anything — we’re here to help!

Our Commitment to You

At Hello 5 Coffee Global, our commitment goes beyond every purchase. We are proud to provide premium Vietnamese roasted coffee, with HALAL, HACCP and ISO certificates and exceptional customer service.

Your feedback helps us grow, so if there’s anything we can do better, please let us know via our contact form, social channels, or email at info@hello5coffee.com.

Thank you for trusting Hello 5 Coffee Global. We look forward to continuing to serve your passion for world-class Vietnamese coffee.