Tony: [+84] 91817 2367
Hello 5 Coffee always aims to provide the best delivery service with competitive fees for your purchased order with us. We offer nationwide delivery policy as follows:
1 Delivery Process
Each order will be delivered two times. If your order was not successfully delivered at the first time, our staff will then contact you in regards to re-schedule for the next delivery.
If we failed to reach you via all contact channels, we do regret to advise you that your order will not be processed further and will be automatically canceled by the system.
For order tracking purposes, please use the order number sent along with your confirmation email to check with the Customer Service Department or via the following link
At the time of delivery, you can check the product conditions, number of ordered items. For pre-paid orders, please present your proof of identification (driver’s license or ID card ...).
2 Shipping fees
We are shipping all of products with the minimum order is 35 usd.
3 Delivery Times
Hello 5 Coffee will guarantee most orders are shipped within 10-12 business days from the date the order was placed (excluding Saturdays, Sundays or Public Holidays).
For pre-paid orders, delivery schedule will be processed right after full payment is confirmed.
Please note that we reserve the right to adjust the delivery time for some unforeseen circumstances such as bad weather conditions, traffic matters, vehicle breakdowns, issues arise from the process of goods, we will proactively contact customers in regards above cases.
Hello 5 Coffee always aims to provide a convenient shopping experience for customers. We support the following payment methods:
1 Payment Visa / MasterCard
During the ordering process, please select the Online payment gateway in Payment Method.
For payment by Visa or MasterCard, please fully enter the following information
- Cardholder Name (name printed on the first side of the card, no spaces)
- Card number (including 16 digit numbers, embossed on the front of the card)
- Expiry date
- Verification code (including the last 3-digit number printed on the back side of the card)
2 Cash On Delivery
- We only support Payment on Delivery upon some product categories (refer to delivery policy).
- In the process of ordering, please select Cash On Delivery option.
- Please make your payment directly to the delivery agent when receiving order.
Hello 5 Coffee Corporation
Address: 12th Floor, Vimedimex Building, 246 Cong Quynh St., Dist. 1, Ho Chi Minh City, Viet Nam
Tel: [+84 8] 39255715 - [+84 8] 39255815 Fax: [+84 8] 39255726
Website: www.hello5.vn Email: email@example.com