Hello 5 Coffee always aims to provide the best delivery service with competitive fees for your purchased order with us. We offer nationwide delivery policy as follows:

1   Delivery Process  

Each order will be delivered two times. If your order was not successfully delivered at the first time, our staff will then contact you in regards to re-schedule for the next delivery.

If we failed to reach you via all contact channels, we do regret to advise you that your order will not be processed further and will be automatically canceled by the system.

For order tracking purposes, please use the order number sent along with your confirmation email to check with the Customer Service Department or via the following link

At the time of delivery, you can check the product conditions, number of ordered items. For pre-paid orders, please present your proof of identification (driver’s license or ID card ...).

2   Shipping fees

     We are shipping all of products with the minimum order is 35 usd.


3   Delivery Times

Hello 5 Coffee will guarantee most orders are shipped within 10-12 business days from the date the order was placed (excluding Saturdays, Sundays or Public Holidays).

For pre-paid orders, delivery schedule will be processed right after full payment is confirmed.

Please note that we reserve the right to adjust the delivery time for some unforeseen circumstances such as bad weather conditions, traffic matters, vehicle breakdowns, issues arise from the process of goods, we will proactively contact customers in regards above cases.